Privacy Policy

We collect information you provide directly to us, including through our website contact forms, quote request forms, inspection and scheduling forms, financing inquiries, phone calls, text messages, and email correspondence. This may include:

• Full name
• Phone number
• Email address
• Property and mailing address
• Project details (roof type, age, damage, photos, insurance status, scheduling preferences)
• Any other information you choose to share with us about your roofing needs

We may also automatically collect limited technical information when you visit our website, such as browser type, device type, pages viewed, referring URL, and approximate location based on IP address.

We use the information you provide solely to operate our roofing business and serve you. Specifically, we use it to:

• Provide roofing estimates and schedule free inspections
• Communicate about your project, repairs, replacement, or warranty
• Coordinate financing options and insurance claim support
• Respond to questions and provide customer support
• Send appointment reminders and project status updates
• Improve our website, services, and customer experience
• Comply with applicable laws and protect our legal rights

By submitting your information through any of our forms or by calling us, you consent to be contacted by phone call, email, and text message regarding the services you requested.

When you provide your phone number, you agree that Ridgecap Roofing may send you text messages related to your inquiry, estimate, scheduling, project updates, and customer service. Message and data rates may apply. Message frequency varies depending on your project.

We comply with the Telephone Consumer Protection Act (TCPA) and related federal and Florida regulations. Your consent to receive text messages is not a condition of any purchase. You may opt out of SMS communication at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us directly using the information at the bottom of this page.

We will never share, sell, or rent your mobile phone number or SMS opt-in data to third parties or affiliates for marketing or promotional purposes.

When you provide your email address, we may email you regarding your estimate, project, invoices, warranty information, follow-up service, and occasional company updates. Every marketing email includes an unsubscribe link. Transactional emails directly related to an active project may continue even after opting out of marketing emails.

Ridgecap Roofing does not sell, rent, or trade customer information. We only share information with trusted partners when necessary to deliver the services you requested, including:

• Manufacturers and suppliers (for warranty registration and materials ordering)
• Financing partners (only when you apply for financing)
• Insurance carriers and adjusters (when you request claim support)
• Service providers that help us operate our business (such as hosting, email delivery, CRM, and analytics)
• Law enforcement or government agencies when required by law

These partners are only permitted to use your information for the specific purpose we share it.

Our website uses cookies and similar technologies to operate the site, remember preferences, measure performance, and support marketing. We may use analytics and advertising platforms including Google Analytics, Google Ads, and Meta (Facebook) Pixel to understand how visitors use our site and to deliver relevant advertising on third-party platforms.

You can control cookies through your browser settings, opt out of personalized Google ads at adssettings.google.com, and manage Meta ad preferences within your Facebook account. Disabling cookies may affect site functionality.

We use commercially reasonable administrative, technical, and physical safeguards to protect the information you provide, including encrypted form submissions and restricted internal access. No method of transmission or storage is 100% secure, but we work hard to protect your information and promptly address any concerns.

You have the right to:

• Request a copy of the personal information we have about you
• Request that we correct or update inaccurate information
• Request that we delete your information, subject to legal and contractual obligations
• Opt out of marketing emails and text messages at any time

To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe.

• Text messages: reply STOP to any message from us.
• Emails: click the unsubscribe link at the bottom of any marketing email.
• Phone calls: let us know during a call or contact us in writing and we will remove you from outreach lists.
• All communication: email yvonne@ridgecaproofing.com with the subject "Opt Out."

Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or other factors. The "Effective Date" at the top will indicate when the policy was last revised. Continued use of our website or services after changes are posted means you accept the updated policy.

If you have any privacy-related questions, requests, or concerns, please contact us:

Ridgecap Roofing
Port Saint Lucie, FL · Serving the Treasure Coast
Phone: (772) 205-3999
Email: yvonne@ridgecaproofing.com

Disclaimer: This Privacy Policy is provided for informational purposes and does not constitute legal advice. Customers are encouraged to contact Ridgecap Roofing directly with any privacy-related questions before relying on this policy for any specific purpose.